General Attendee

var initESW = function(gslbBaseURL) { embedded_svc.settings.displayHelpButton = true; //Or false embedded_svc.settings.language = ''; //For example, enter 'en' or 'en-US' embedded_svc.settings.defaultMinimizedText = 'Chat Support'; //(Defaults to Chat with an Expert) //embedded_svc.settings.disabledMinimizedText = '...'; //(Defaults to Agent Offline) //embedded_svc.settings.loadingText = ''; //(Defaults to Loading) //embedded_svc.settings.storageDomain = 'yourdomain.com'; //(Sets the domain for your deployment so that visitors can navigate subdomains during a chat session) // Settings for Chat //embedded_svc.settings.directToButtonRouting = function(prechatFormData) { // Dynamically changes the button ID based on what the visitor enters in the pre-chat form. // Returns a valid button ID. //}; //embedded_svc.settings.prepopulatedPrechatFields = {}; //Sets the auto-population of pre-chat form fields //embedded_svc.settings.fallbackRouting = []; //An array of button IDs, user IDs, or userId_buttonId //embedded_svc.settings.offlineSupportMinimizedText = '...'; //(Defaults to Contact Us) embedded_svc.settings.extraPrechatFormDetails = [{ "label":"First Name", "transcriptFields": ["First_Name__c"], "displayToAgent":true }, { "label":"Last Name", "transcriptFields": ["Last_Name__c"], "displayToAgent":true }, { "label":"Email", "transcriptFields": ["Provided_Email__c"], "displayToAgent":true }, { "label": "Event", "value": "Workday Rising Chat", "transcriptFields":["Event__c"], "displayToAgent": true }, { "label": "Origin", "value": "Chat", "displayToAgent": false }]; embedded_svc.settings.extraPrechatInfo = [{ "entityFieldMaps": [{ "doCreate":false, "doFind":false, "fieldName":"LastName", "isExactMatch":true, "label":"Last Name" }, { "doCreate":false, "doFind":false, "fieldName":"FirstName", "isExactMatch":true, "label":"First Name" }, { "doCreate":false, "doFind":false, "fieldName":"Email", "isExactMatch":true, "label":"Email" }], "entityName":"Contact", "saveToTranscript": "" }]; embedded_svc.settings.enabledFeatures = ['LiveAgent']; embedded_svc.settings.entryFeature = 'LiveAgent'; embedded_svc.init( 'https://gpjcallcenter.my.salesforce.com', 'https://gpcc.secure.force.com', gslbBaseURL, '00D3i000000G5WA', 'Workday_Rising_Chat', { baseLiveAgentContentURL: 'https://c.la4-c2-ph2.salesforceliveagent.com/content', deploymentId: '5723i0000004rli', buttonId: '5733i0000004sIN', baseLiveAgentURL: 'https://d.la4-c2-ph2.salesforceliveagent.com/chat', eswLiveAgentDevName: 'Workday_Rising_Chat_Team', isOfflineSupportEnabled: false } ); }; if (!window.embedded_svc) { var s = document.createElement('script'); s.setAttribute('src', 'https://gpjcallcenter.my.salesforce.com/embeddedservice/5.0/esw.min.js'); s.onload = function() { initESW(null); }; document.body.appendChild(s); } else { initESW('https://service.force.com'); }